Shipping Policy

Last Updated: July 31, 2026

At Whole Earth Pro, we strive to deliver your orders quickly and securely. This Shipping Policy explains our shipping times, methods, costs, and restrictions to ensure a seamless shopping experience.

1. Shipping Destinations & Currency

• Eligible Countries: We ship exclusively to the United States (USA). We do not offer international shipping at this time.

• Currency: All prices, shipping rates, and transactions are displayed and processed in US Dollars ($).

2. Shipping Cost

• Free Shipping: We are proud to offer Free Shipping on all orders across the USA. There are no hidden fees or minimum purchase requirements.

• Sales Tax: All applicable sales taxes are already included in the product price. The price you see is the final price you pay at checkout.  

  3. Shipping & Delivery Times

  Our total delivery time is calculated by combining our handling time and transit time:

• Handling/Processing Time 1 - 2 Business Days Monday to Friday
• Transit/Shipping Time 3 - 5 Business Days
• Total Delivery Time 4 - 7 Business Days  ( The estimated timeframe to receive your order.)

• Orders placed after 5:00 PM will be processed the following business day.

• 4. Delivery Address Restrictions

  1. P.O. Boxes: We cannot deliver to P.O. Boxes due to carrier safety and size limitations. Please provide a physical street address at checkout.

  2. Military Addresses (APO/FPO/DPO): We currently do not ship to military APO, FPO, or DPO addresses.

     Supported Shipping Carriers

     To ensure your package arrives safely and on time, we partner with the industry's most trusted and reliable logistics carriers. All orders are processed and shipped via:

     • FedEx

     • DHL Express

     • UPS (United Parcel Service)

     Note: The choice of carrier depends on your location and the size/weight of the package to ensure the fastest possible delivery.

  5. Order Tracking Updates

  • Once your package is handed over to the courier, we will automatically send you an email confirmation containing your Tracking Number and a tracking link.

  • Tracking details typically update within 24 to 48 hours after shipment. You can track your order directly on our website or via the carrier's portal (FedEx, DHL, etc.).

  • Important: All tracking updates, shipment status notifications, and delivery confirmations will be sent directly to you from our official email address: support@wholeearthpro.store. Please whitelist this email to ensure notifications do not go to your spam folder.

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    6. Order Cancellations and Modifications

    • Cancellations: If you need to cancel your order, please contact us within 12 hours of placing it. Once the order enters the handling/processing phase, it cannot be canceled.

    • Modifications: To update your shipping address or correct order details, please email us immediately. We can only apply modifications before the item is shipped.

    7. Holidays & Peak Season

    Please note that during high-volume shopping seasons (such as Black Friday, Cyber Monday, and Christmas) or national holidays, transit times may be slightly longer due to carrier delays. We appreciate your patience during these peak times and will keep you updated if any major delays occur.

    8. Accepted Payment Methods

    We accept secure payments via major credit and debit cards, including:

    • Visa

    • Mastercard

    • American Express (Amex)

    • Discover

    • Apple Pay / Google Pay (if applicable)

    9. Contact & Support Information

    If you have any questions regarding your shipment, please reach out to our customer support team:

    • Business Address: 2501 Post Oak Blvd, Houston, TX 77056, USA

    • Phone Number: +1 713-526-5440

    • Email Support: support@wholeearthpro.store

    • Operating Hours: Monday to Friday | 9:00 AM - 5:00 PM (EST) (Closed on Saturdays, Sundays, and major US public holidays)