Payment Policy

Welcome to Whole Earth Pro. We are committed to providing a secure, transparent, and seamless shopping experience. This Payment Policy outlines the currency, accepted payment methods, security measures, and policies regarding taxes, cancellations, and fraud prevention on our store.

1. Accepted Currency

All prices, shipping fees, and transactions on our store are strictly processed in US Dollars ($ / USD). If you are using a non-US credit card, your bank may apply currency conversion rates, which are determined solely by your card issuer.

2. Accepted Payment Methods

We accept a variety of secure and trusted payment methods at checkout. You can complete your purchase using:

  • Credit & Debit Cards: Visa, Mastercard, American Express (Amex), and Discover

  • Digital Wallets: Apple Pay and Google Pay

We do not accept cash on delivery (COD), bank wire transfers, checks, or money orders.

3. Security & Safety (SSL Protected Checkout)

Your financial security is our highest priority. To protect your personal and payment details:

  • Our website uses secure socket layer (SSL Encryption) technology to protect your data during transmission.

  • Your credit card details are encrypted and processed directly through secure, PCI-DSS compliant payment gateways.

  • We never store or have access to your full credit card details on our servers.

4. Absolute Transparency (No Hidden Fees)

We believe in 100% pricing transparency.

  • No Hidden Charges: The price you see on the product page is the final price you pay. We do not charge any checkout fees, payment processing fees, or membership fees.

  • Sales Tax: All applicable sales taxes are already included in the listed product price. No additional taxes will be added at checkout.

  • Shipping Cost: As stated in our Shipping Policy, shipping is 100% Free for all orders within the USA.

5. Order Confirmation

Immediately after successfully completing your payment, you will receive an automatic Order Confirmation Email from support@wholeearthpro.store. This email will contain your unique Order Number, order details, and a summary of your payment. Please keep this email for your records.

6. Order Cancellations & Modifications

  • Cancellation Window: If you wish to cancel or modify your order, you must contact us at support@wholeearthpro.store within 12 hours of placing your order.

  • Post-Processing: Once an order has entered the handling/processing phase (after 12 hours) or has been shipped, we cannot cancel or modify it. In this case, you will need to follow our return process after receiving the item.

7. Fraud Prevention & Secure Transactions

To protect our customers and our store from unauthorized or fraudulent transactions:

  • All orders go through an automatic fraud-screening process. If our system flags a transaction as high-risk (e.g., mismatched billing and shipping addresses, or unauthorized card use), we reserve the right to temporarily hold the order.

  • In such cases, our support team will contact you from support@wholeearthpro.store to verify your identity.

  • If we do not receive a verification response within 48 hours, the suspicious order will be canceled, and a full refund will be sent back to the original payment card.

8. Chargebacks & Payment Disputes

We prefer to resolve any issues directly and quickly with our customers. If you experience any issues with your order, delivery delays, or refunds, please contact us first at support@wholeearthpro.store.

Filing a chargeback with your bank without contacting us first delays the resolution process. We are always here to help you resolve any issues amicably and process refunds legitimately.

9. Customer Support Information

For any payment or billing-related inquiries, please reach out to our team:

  • Business Address: 2501 Post Oak Blvd, Houston, TX 77056, USA

  • Phone Number: +1 713-526-5440

  • Email Support: support@wholeearthpro.store

  • Operating Hours: Monday to Friday | 9:00 AM - 5:00 PM (EST) (Closed on Saturdays, Sundays, and major US public holidays)