Refund policy

Last Updated: July 31, 2026

At Whole Earth Pro, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines our terms and procedures for returns, refunds, and cancellations.

1. Return Window

You have 30 days from the date your package was delivered to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund.

2. Return Eligibility & Item Condition

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags, labels, and manuals intact.

  • You must provide the receipt or proof of purchase (order confirmation email).

3. No Exchanges

To ensure you get what you want as quickly as possible, we do not offer direct exchanges. If you need a different size, color, or product, please return the unwanted item for a full refund and place a new order on our store.

4. Return Fees & Restocking Fees

We believe in a transparent shopping experience, which is why we do not charge our customers hidden fees:

  • Return Shipping Fee: $0.00 (We do not charge return shipping fees for eligible returns).

  • Restocking Fee: No restocking fees will be applied to any returned items.

5. Return Process & Return Address

To initiate a return, please follow these steps:

  1. Request a Return: Email our customer support team at support@wholeearthpro.store with your order number and the reason for the return.

  2. Receive Return Label: If your return is approved, we will send you a pre-paid return shipping label along with instructions on how and where to send your package.

  3. Pack & Ship: Securely pack the item in its original packaging and attach the provided return label. Drop the package off at your nearest carrier location (FedEx, DHL, or UPS).

Return Shipping Address:

All returned items must be sent to our official physical location:

Whole Earth Pro

2501 Post Oak Blvd, Houston, TX 77056, USA

Note: Please do not send your purchase back to the manufacturer. Returns sent without prior approval will not be accepted.

6. Refund Processing Time & Payment Method

  • Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Payment Method: Approved refunds will be processed automatically back to your original method of payment (Visa, Mastercard, Amex, Discover, Apple Pay, or Google Pay).

  • Processing Time: Please allow 5 business days for the refund to reflect in your account, depending on your bank or credit card issuer's processing times.

7. What to Do If You Never Received Your Item (Lost Packages)

If your tracking status shows "Delivered" but you have not received your item, or if the package is significantly delayed past our maximum delivery window (7 business days):

  • Please check with family members, neighbors, or your local postal carrier first.

  • If you still cannot locate your package, contact us immediately at support@wholeearthpro.store within 7 days of the scheduled delivery date.

  • We will open an investigation with the shipping carrier (FedEx, DHL, or UPS). If the package is officially confirmed as lost, we will arrange a free replacement or a full refund to your original payment method.

8. Customer Support Information

For any questions regarding your returns or refunds, please reach out to our dedicated support team:

  • Business Address: 2501 Post Oak Blvd, Houston, TX 77056, USA

  • Phone Number: +1 713-526-5440

  • Email Support: support@wholeearthpro.store

  • Operating Hours: Monday to Friday | 9:00 AM - 5:00 PM (EST) (Closed on Saturdays, Sundays, and major US public holidays)